FREE SHIPPING ON ALL ORDERS OVER $100

Frequently Asked Questions

How long will it take to deliver my parcel?

All orders will be dispatched from our warehouse within three to five business days. Please be advised that during peak/sale periods your order may not be dispatched for 7-10 business days. For shipping transit times post-dispatch, see below:

  • Australian Standard Shipping: 3 to 5 days
  • Australian Express Shipping: 1 to 2 days

  • New Zealand Standard Shipping 3 to 10 days
  • New Zealand Express Shipping 2 to 4 days

  • Rest of World Express Registered Shipping 3 to 7 days

How much is shipping?

Australia:

Orders over $100 (including sale items)

  • Free shipping within Australia.

Orders under $100:

  • Standard shipping: 3 to 5 days - $10.95
  • Express shipping: 1 to 2 days -$14.95

New Zealand:

  • Standard shipping: 3 to 10 days - $10.95
  • Express shipping: 2 to 4 days - $34.95

Rest of World:

  • Express registered shipping: 3 to 7 days - $39.95

What if I am not home when my parcel is delivered?

If your parcel cannot be delivered for some reason, our courier service will leave a calling card for you to reschedule your delivery at your convenience. We recommend providing a work address for delivery as all parcels must be signed for. Please note we cannot deliver to PO Boxes. For international deliveries we will provide a tracking number so that you know where your parcel is at all times. Should your item not arrive within the estimated delivery time please contact our customer service team:

Email: service@florencebroadhurstaccessories.com
Ph:  +61 2 8073 6000 (Monday – Friday, 9.00am – 5.00pm AEST)

What payment methods are available?

We accept credit cards (Visa, MasterCard) and PayPal payment for all online purchases.

What if I enter my address incorrectly?

Florence Broadhurst and Barcs Australia are not liable for any delays or if the item does not arrive if you enter an incorrect address during checkout. Where an incorrect address is entered parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch however Barcs Australia cannot be accountable for any delays which are incurred during the transit/delivery period. Please note there will be an added delivery charge to resend your item(s) to the correct address.

Will I be charged customs and import charges?

Please note customs or import duties are charged once the parcel reaches its destination (delivery) country. These charges must be paid by the recipient of the parcel. As customs policies and import duties vary widely from country to country and we have no control over these charges, we cannot confirm what the cost would be. We recommend that you contact your local customs office for current charges before you order to avoid any unforeseen charges.

When will I receive confirmation that my order has been processed?

If you have not received an online order confirmation, please contact customer service with your order reference number available. The reason for this may be because you have incorrectly entered your email address.

Email: service@florencebroadhurstaccessories.com
Ph:  +61 2 8073 6000 (Monday – Friday, 9.00am – 5.00pm AEST)

How can I track my order?

Australia
Tracking IDs are issued to all parcels once dispatched. If you wish to obtain a tracking number please contact customer service at service@florencebroadhurstaccessories.com with your order reference number. Please note, we will not be able to generate a tracking number for you until your parcel has been dispatched from our distribution centre.

International
If you have requested shipping to an international destination please contact Customer Service at service@florencebroadhurstaccessories.comCustomer Service will provide you with the DHL tracking number.

Can I return my purchase for an exchange/refund?

We will gladly exchange or refund in accordance with the following conditions:

  1. We will exchange or refund full price items only within 30 days of ship date on your tax invoice.
  2. You must provide ‘proof of purchase’, being a tax invoice, bank or credit card statement.
  3. Refunds can only be credited back to the credit card/PayPal used to make the original purchase.
  4. The refund will be processed as soon as the items have been received and inspected by us, however please allow 30 days from the day you return the item for your account to be credited.
  5. The amount refunded will cover the value of the item(s) purchased, however shipping charges are NOT refundable.
  6. Due to health regulations earringscannot be exchanged or refunded. Please choose carefully when making your purchase.
  7. Items must be in new condition and unworn to be accepted as a return. Product tags must be attached or accompany the product on return.
  8. We cannot guarantee availability of exchange items and will offer a refund if a replacement is unavailable.
  9. All sale items are final sale and cannot be returned.

How can I return/exchange items I have received?

Our online store accepts returns for a refund or exchange. If you would like to return your item/s to our online store please email customer service at service@florencebroadhurstaccessories.com with your original order reference number. Our customer service team will respond to you within 48 hours and provide you with a Return Authorisation number (RA).

For returns within Australia only, please forward your product return with your RA number to the below pre-paid address.

Australian returns

Domestic returns can be sent back with your Returns Authorisation number using the following Reply Paid address:

Reply Paid 350
Barcs Australia
PO Box 350
Petersham, NSW. 2049

International returns

International returns must be sent via pre-paid recorded mail service as we cannot process a refund unless we receive the stock back to the following address:

Barcs Australia
Unit 9, 476 Gardeners Rd,
Alexandria, NSW, 2015
AUSTRALIA

Our customer service team are available to take your call from 9.00am – 5.00pm Monday to Friday AEST on +61 2 8073 6000 or please email customer service at: service@florencebroadhurstaccessories.com

How should I care for my accessories?

Jewellery
Care for your Florence Broadhurst jewellery as you would any fine jewellery. Wipe with a soft dry cloth after each wear. Please do not use any chemical jewellery cleaner. Remember that perfume, hairspray, chlorine and saltwater will cause discolouration and tarnishing. Always put your jewellery on after your makeup, perfume and hairspray for the perfect finishing touch. Store your jewellery in the pouch provided to keep it in optimum condition. Please refer to the care card for more information.

Scarves
Florence Broadhurst scarves are made using delicate fabrics and should be handled with care. Please dry clean only. Remember that perfume, hairspray, chlorine and saltwater will dirty and damage the fibres. Store your scarf in the cloth pouch provided to keep it protected from the elements. 

What if my product is faulty?

We stand by the high quality of our manufacturing standards. If any sort of defect of manufacture should occur (failure of hardware, components or workmanship), please kindly contact our customer service team and we will endeavour to assist you accordingly.

What would be considered personal wear and tear?

Anything which is caused by general use of the product over time. An example would be slight changes in the plating colours over a period of time due to oxidation and the effect of skin oils on the plating surface. Effects of wear and tear are usually irreversible, therefore we recommend when purchasing our Florence Broadhurst products that you follow the care instructions to ensure the longevity of the piece.

 

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