FREE SHIPPING ON ALL ORDERS OVER $100

Terms & Conditions

All visitors to the Florence Broadhurst Accessories website are bound by the terms and conditions stated below which we have the right to modify at any time. We urge users to read these terms carefully. When registering with the Florence Broadhurst Accessories website, accessing or navigating the site (including the blog site) you will be deemed to have acknowledged and accepted the terms and conditions of this website.

Privacy

Your privacy whilst navigating our site is of the utmost important to us.

  • Florence Broadhurst Accessories does not share or sell customer information to third parties or use personal information for any reason other than its intended use.
  • Personal information will be collected to assist in providing you with relevant customer information, i.e. notification of products, promotional material and newsletters.
  • As requested by law, you may ‘opt-out’ from receiving promotional material from Florence Broadhurst Accessories at any time by following the instructions at the bottom of sent material. Alternatively, if you wish your details to not be used for any marketing purposes at all you can contact our head office directly at service@florencebroadhurstaccessories.com
  • If we have collected private information from you it cannot be seen or modified by other sources.
  • Any private information collected that is no longer needed will be deleted.

Copyright

All content on the Florence Broadhurst Accessories website is the sole property of Florence Broadhurst, made under license by Barcs Australia and thus protected by copyright and trademark laws. Users are not permitted to copy, reproduce, publish, distribute, modify, sell, license or exploit this site in any conceivable way unless you have written permission from us to do so. Use of all materials and content is prohibited.

Orders & Purchases

All orders made through Florence Broadhurst Accessories are subject to availability. Items placed into your shopping cart are not held in reserve and may be purchased by other customers. If stock is unavailable you will be notified within 48 hours of your purchase. In these circumstances, we may contact you directly by email or phone to refund your purchase on your credit/debit card.

National Delivery

For all orders over $100, delivery is free of charge for Australian addresses. For Australian Capital Cities and Metro areas delivery can be expected within three to five working days after product dispatch and up to ten days after product dispatch for remote and rural areas. At peak times there may be delivery delays and customers will be notified accordingly. All parcels are sent through Couriers Please or DHL. Tracking details will be provided and noted on your receipt.

Parcels require a signature to release goods. We advise that you specify that goods are sent to a work, business, or alternative address if you are not home during normal work hours. Florence Broadhurst Accessories is unable to assume responsibility for deliveries that have not been signed for and will not offer any compensation for lost parcels but will offer all reasonable support in locating missing parcels. Florence Broadhurst Accessories reserves the right to charge redelivery fees where the parcel has been returned as no one has been available to sign for the delivery.

Returns & Exchanges

If you wish to return your order you must request a Returns Authorization (RA) number within 30 days of tax invoice.  Florence Broadhurst Accessories is not responsible for the freight cost of returning garments and products to our warehouse for international returns. Once an RA number has been issued goods must be returned within 7 days. If the customer deems goods faulty, we will assess the goods and issue a refund/replacement/repair accordingly. Items that are damaged as a result of general wear and tear are not considered faulty and no refund will be issued.

  • Customers must retain their receipt number for proof of purchase.
  • For hygiene reasons, no refunds or exchanges will be given on earrings.
  • Any product returned smelling of perfume, deodorants etc. will not be accepted and sent back to the customer.
  • No refunds will be given if tags have been removed from products or products appear to be worn, washed, spoilt or damaged.
  • Refunds will be issued by the original payment method.
  • Refunds to a credit card may take up to 10 days depending on your financial institution.

Miscellaneous

The information contained in this website is intended for general information only and should not be considered to be complete or definitive. Information on this website may contain technical inaccuracies or typographical errors.

Except to the extent that liability may not lawfully be excluded, Florence Broadhurst Accessories, made under license by Barcs Australia will not be under any liability to you (or any of your officers, agents or employees) for any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill and loss due to delay, or other direct or indirect loss or damage (including without limitation consequential loss or damage), however caused (including without limitation due to breach of contract, negligence and/or breach of statute) which may be suffered or incurred or which may arise from or in connection with your use of this website or your use of or reliance upon any of the information, services and/or materials contained in it or provided by it to you or negligence or breach by Barcs Australia of Barcs Australia obligations under these terms and conditions.

These terms and conditions are governed by and construed in accordance with the laws of New South Wales. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of New South Wales. If any provision of these terms and conditions are found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of these terms and conditions, which will continue in full force and effect.

Contact Us

Florence Broadhurst Accessories
c/o Barcs Australia Head Office
Address: Unit 9, 476 Gardeners Rd, Alexandria, NSW, 2015, Australia
Phone: +61 2 8073 6000
Fax: +61 2 8073 6099
Email: service@florencebroadhurstaccessories.com

 
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